Operate

Main functionalities

All your clients and leads in one place, with their full history

Bookings, memberships, payments and notes for every person on one profile. No spreadsheets, no data scattered across WhatsApp, Excel and your payment platform. Fitune sorts every contact for you, so you know who to reach out to today.

‍

Full history for every client and lead.
Automatic segments: active, in trial, overdue, lead or lost.
Where each contact came from, plus one-click WhatsApp, SMS or call.

‍

The CRM is included in every Fitune plan, with unlimited contacts.

Book a free demo Start free now

Less time hunting for data. More time taking care of your clients.

Know every client before you reach out

‍

Everyone who signs up, books or buys on your website or app lands in your database on their own. Fitune keeps track of their activity and works out their segment, so your team knows who to talk to and what to say.

Their whole history on one profile

Bookings, memberships, invoices, notes, visits, cancellations and no-shows for every client in one place.

Segments that update themselves

Fitune tags every contact as active, in trial, overdue, lead or lost. Filter and find who to reach out to today.

Know where they came from

Every profile shows whether the client came through your website or app, or through Wellhub, TotalPass or Fitpass.

Reach out from their profile

Call, text or message on WhatsApp in one click, from your team's phone or computer.

Key features

A CRM built for studios, no spreadsheets needed

Everything about each client on one screen

A complete profile for every contact

Tabs for bookings, memberships, invoices and details. A summary with the credits on their active plans, their segment, last activity, whether they signed the liability waiver, total received, visits, cancellations and no-shows. Plus internal notes for your team.

Know who to reach out to today

Segments and quick filters

Filter in one click by active clients, active subscribers, one-time purchasers, lost, new leads or leads in trial. Search by name or email and filter by the date they were added.

Ask only for what you need

The data your studio needs

Decide whether to ask for phone, date of birth or gender at sign-up, whether they're required and whether clients see them on their profile. Create custom text or date fields for whatever matters to your studio.

Your database grows on its own

Contacts that arrive on their own or in bulk

Anyone who signs up, books or buys on your website or app is added as a lead automatically, and bookings from Wellhub, TotalPass or Fitpass create the contact too. You can also add contacts one by one or with a CSV file, and Fitune emails them their invitation.

Switch systems without losing anyone

Migration from another platform

Coming from another system? On the Plus and Ultra plans, the Fitune team migrates your clients at no cost.

SOCIAL PROOF

Studios already
attracting clients

"Fitune helped us get organized. It's truly a system that helps us sustain and grow this community."

‍
‍

FAQS

Frequently asked questions

What is Fitune's CRM?

It's your studio's contact list: all your clients and leads, with their history, notes and details. Your team can add, edit or delete contacts, and Fitune works out each contact's segment automatically.

Is the CRM included in my plan?

Yes. The CRM is included in every Fitune plan, Free included, with unlimited contacts. What changes by plan is the number of active clients and custom fields.

What can I see on a client's profile?

Their class and appointment bookings (upcoming, past, attended, cancelled and no-shows), memberships, invoices and personal details. Plus a summary with available credits, segment, last activity, total received, visits, cancellations, no-shows and your team's notes.

How do I know which clients to reach out to?

Fitune gives every contact a segment based on their activity and purchases: active, in trial, overdue, lead, lost and more. Quick filters show your active clients, lost clients or new leads in one click, and you can search by name or email.

Can I see where each client came from?

Yes. Each contact's details show their lead source: Fitune, if they came through your website or app, or the integration they came from (Wellhub, TotalPass or Fitpass). It doesn't track campaigns or UTM parameters for now.

Can I collect extra information from my clients?

Yes. You decide whether to ask for phone, date of birth or gender at sign-up and whether they're required. You can also create custom long-text or date fields. The number of custom fields depends on your plan.

What happens when I add a client?

Fitune sends them an invitation email with their login so they can access your website or app, book and see their plans. If they don't use it, you can resend the invitation from their profile. To add contacts, first verify your studio's email address.

Does Fitune send the WhatsApp or SMS messages for me?

No. The call, SMS and WhatsApp buttons on the profile open the right app on your team's device, with the contact ready. Your team sends the message from their own number.

Can I migrate my clients from another system?

Yes. On the Plus and Ultra plans, the Fitune team migrates your clients at no cost. You can also import them yourself with a CSV file of up to 250 rows; Fitune gives you back a file with any rows it couldn't import so you can fix them.

BOOK YOUR DEMO

Stop hunting for data and start taking care of your clients

With Fitune's CRM, the history of every client and lead lives in one place, and you know who to reach out to today. All from Fitune, your intelligent operating system.