Fair cancellation and no-show policies, with no losses for your studio
Decide how long your clients have to cancel and what happens when they cancel late or don't show up.
Fitune applies your rules to every booking: it returns credits, charges penalties and frees up spots for clients on your waitlist, without anyone at the front desk having to do it.
The result: full classes, no manual counting, no awkward conversations with clients and no lost revenue for your studio.
Policies like these can cut cancellations and no-shows in your classes by up to 70%.
A policy only works if it's enforced
Fitune enforces your policies automatically on every booking. No awkward conversations.
Set your rules once and Fitune handles every cancellation, refund and penalty, using the criteria you define for all your clients.
Protect your revenue from late cancellations
Automatic refunds for on-time cancellations
Reduce no-shows with penalties
Spots that fill up again with waitlists
You set the rules. Fitune enforces them
Choose what happens when someone cancels late
Set how far in advance your clients can cancel and what happens in each case:
- charge a fee,
- don't return the credit used,
- or don't refund the booking payment.
Penalties are charged automatically
Fitune charges late cancellation or no-show fees to the client's card on file.
No invoices, no follow-up and no asking at the front desk.
Clients know the policy before they book
The policy is shown when booking and in the class reminder, so no charge comes as a surprise.
Let Fitune enforce your policies for you
Once your rules are set up, Fitune applies them automatically to each booking.
Studios already
attracting clients
Frequently asked questions
Can I decide how far in advance a client must cancel?
Yes. You can set a free cancellation window and decide what happens when a client cancels after it.
What can I do if a client cancels late?
You can set a late cancellation penalty, such as charging a fee, not returning the credit used or not refunding the payment, depending on the type of booking.
Can I penalize clients who book and don't show up?
Yes. You can set a no-show penalty that applies when a client doesn't attend and doesn't cancel their booking.
Can I have different policies for classes and appointments?
Yes. Fitune lets you set cancellation policies for classes and appointments separately.
What happens to the spot when someone cancels?
Availability updates so the spot can be booked again, helping you make the most of your class capacity.
Do I have to apply penalties manually?
No. Once you set up your policies, Fitune can apply the right rules automatically to each booking.
Stop losing revenue to clients who book and don't show up
Set specific cancellation rules and charge for no-shows automatically. Protect your revenue even when your classes aren't full.
The operating system to help your studio win.