Your memberships charge themselves, and failed payments get recovered without chasing anyone
Nobody pays Netflix by hand. With Fitune, every membership renews on its date with the card on file, and if a charge fails, it's retried automatically:
- Automatic renewal on each membership's own cycle.
- Automatic retries before a charge is marked unpaid.
- A payment link so your client can settle in seconds.
Your clients don't leave: they forget to pay or their card expires
With manual renewals, your client re-decides every month whether to pay you. Some don't, simply because it slips their mind, and one month becomes three.
And even with automatic charges, cards expire and banks decline charges. Nobody cancels and nobody tells you: the class just has one more empty spot. Fitune closes both leaks.
Staying with you takes no effort
A declined card isn't a lost client
No awkward conversations
Failed payments in plain sight
Collect every renewal and recover what fails
Every membership renews on its own cycle
Memberships set up as an auto-renewing subscription are charged on their date to the card on file, without anyone at the front desk doing anything.
If a client needs a different price, edit the renewal price of their membership and it applies to every future renewal. Each change is logged in the history, with who made it and when.
Recover failed charges without lifting a finger
If the bank declines a card on the renewal date, Fitune retries the charge more than once before giving up. Meanwhile, the invoice shows as Retrying.
It works the same way for every studio, with nothing to set up.
Your client pays in seconds, without you having to chase
From any unpaid or retrying invoice, share a payment link and your client pays it online, without waiting for the next attempt.
Your clients can also update their card from their profile, and you can change the card on a membership without cancelling it or creating a new one.
Know where every charge stands
Every invoice shows its status: paid, retrying or unpaid. Check it on each client's profile or in Sales → Invoices.
With the outstanding balance report you see every client who owes something in a single list, so you can act the same day.
Record what's paid in cash or by transfer
If your client settles at the front desk, mark the invoice as paid and the record matches reality. Nobody chases them again.
And if you no longer want to collect that charge, void the invoice and the retries stop.
Studios already
attracting clients
Frequently asked questions
How many times is a failed payment retried?
Fitune retries the charge more than once over the following days. The number of attempts and the schedule are set by the payment processor and work the same way for every studio, so there's nothing for you to configure.
Do retries work with any membership?
Only with memberships set up as an auto-renewing subscription. A one-time payment that fails has no billing cycle to retry.
Can I collect before the retries finish?
Yes. From the pending invoice you can share a payment link so your client pays online, mark it as paid if they settled in cash or by transfer, or void it if you no longer want to collect it.
Can I turn off retries for a client?
The retry mechanism itself can't be turned off, but if you void the invoice or mark it as paid, it stops being retried.
Can I change a client's renewal price?
Yes. In Contacts, open the client's profile, click the three dots next to the membership and choose Edit renewal price. The new amount applies to every future renewal of that membership, without affecting other clients.
See the step-by-step guide in the Help Center.
What do I need for automatic charges to work?
Your payment account connected and approved, with a verified bank account to receive your payouts. In Mexico you get paid through Fitune Pay; everywhere else, through Stripe.
Where can I see which clients have pending payments?
On each client's profile, in the Invoices tab, or in Sales → Invoices. Every invoice shows whether it's paid, retrying or unpaid.
Stop losing clients who never decided to leave
Renew every membership automatically, recover failed payments with retries and handle the rest with a payment link. No chasing anyone.
The operating system to help your studio win.